Refund policy
Refund policy
Our 30-day money-back guarantee
We want you to love your OrthoClogs. Wear them for up to 30 days from the date your order is delivered. If you're not happy for any reason, you can return them for a full refund of the price you paid for the product, even if you've worn them.
How to start a return
- Email us at help@orthoclog.com within 30 days of delivery with your order number and the pair(s) you'd like to return.
- We'll reply with your return instructions and the address to send your clogs to. Please don't send items back without contacting us first, as returns sent without instructions may not be processed.
- Pack your clogs securely and ship them back with a tracked shipping method. Please give them a quick clean before you send them.
Return shipping
Return shipping costs are paid by the customer and are not refundable. We recommend a tracked service, as we can't be responsible for returns lost in transit.
Refunds
Once your return arrives and has been inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.
If you bought a 2-pair bundle and return only one pair, you'll be refunded the amount you paid for that pair at the bundle price.
Exchanges
Need a different size or color? Email us at help@orthoclog.com and we'll help you with an exchange.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund, and you won't pay return shipping in these cases.
Questions
Contact us anytime at help@orthoclog.com.